Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu)
Citizen security portal to block lost/stolen mobile phones (CEIR), check mobile numbers registered in one's name (TAFCOP), and report suspect fraud (Chakshu).
₹Benefits & Entitlement Breakdown
📊Budget Allocation & Beneficiary Reach
Citizen Service initiative financed under Department of Telecommunications
Official Budget Document ↗Over 20 Lakh stolen phones blocked, and over 1 Crore fraudulent connections disconnected
As of: 2026-01-31PIB / Official Citation ↗Verified Eligibility Criteria
Any individual possessing an active mobile connection or whose mobile device is lost/stolen in India.
Required Documents Checklist
Verify readiness before applying for Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu). Check off your papers or print this list before visiting your local CSC / Cyber Cafe.
Mandatory Documents(2)
Check off as readyKeep self-attested photocopies and clear digital scans (100 KB – 200 KB, PDF/JPG format) ready to avoid portal upload timeouts.
Worried About Application Rejection for Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu)?
Over 30% of applications on official portals get delayed or rejected due to minor certificate authority mismatches or unseeded bank accounts. Our civic research desk compiles a verified 1-page Scheme Blueprint tailored to your state and profile.
- ✓Valid issuing authority rules (Tehsildar/SDM)
- ✓Aadhaar-DBT bank seeding verification
- ✓Direct official portal guide (no middlemen)
- ✓Email delivery in 1–2 hrs during desk hours
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Application Effort & Process Friction
Readiness assessment derived from official prerequisites, mandatory documentation, and submission channels.
Effort scores reflect portal accessibility, mandatory document burden, and physical verification requirements.
How to Apply
- 1
Visit the official Sanchar Saathi portal (sancharsaathi.gov.in).
- 2
For lost mobile: Click "Block Stolen/Lost Mobile", enter IMEI numbers, mobile number, police complaint number, and identity proof. Request is verified and handset blocked nationally.
- 3
For SIM verification: Click "Know Your Mobile Connections (TAFCOP)", enter mobile number and OTP to view all active numbers registered against the citizen ID.
- 4
For fraud reporting: Click "Chakshu", enter details of fraudulent communication (screenshot, number, time, category), and submit for investigation.
✅Before You Begin — Pre-Application Checklist
⚠️Common Rejection Reasons — Avoid These
Incorrect IMEI number, lack of valid police complaint copy (for CEIR blocking), or invalid OTP verification.
Official Government Application Portal
You will be redirected to the secure official portal: sancharsaathi.gov.in
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Field-tested recommendations from administrative grievance circulars to avoid rejections and processing stalls.
Frequently Asked Questions (Officially Sourced)
Verified answers sourced directly from official circulars, gazettes, and portal FAQs. Never AI-invented.
What happens once a lost phone is blocked on CEIR?
The blocked handset IMEI is added to a national blacklist; if anyone inserts a SIM card into the phone, it will not connect to any cellular network in India, and police will be alerted.
Source: Official Scheme FAQ ↗Can a blocked phone be unblocked after being recovered?
Yes, the owner can log in to the CEIR portal using the Request ID and OTP to unblock the handset for immediate regular use.
Source: Official Scheme FAQ ↗What is the limit of mobile connections an individual can have?
Under DoT regulations, an individual can have a maximum of 9 mobile connections (6 in J&K, Assam, and North East) across all telecom operators.
Source: Official Scheme FAQ ↗Who is eligible to apply for Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu)?
Eligible applicants must satisfy official government criteria for Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu). Conditions: Any individual possessing an active mobile connection or whose mobile device is lost/stolen in India..
Source: Official Scheme FAQ ↗Can I track my Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu) application status?
Application status for Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu) can typically be tracked through the official portal at sancharsaathi.gov.in using your Aadhaar number, application reference number, or registered mobile number. Alternatively, contact the scheme helpline or visit your nearest Common Service Centre (CSC).
What should I do if my Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu) payment is delayed or rejected?
First, verify your Aadhaar-bank account seeding status on the NPCI mapper (npci.org.in). If seeding is confirmed and payment is still pending, register a complaint on the Central Public Grievance Redressal System at pgportal.gov.in. You may also file an RTI application at rtionline.gov.in to obtain official rejection reasons within 30 days.
Is there an income tax implication for receiving Sanchar Saathi Citizen Centric Services (CEIR, TAFCOP & Chakshu) benefits?
Agricultural income and certain welfare subsidies may be exempt from income tax under Section 10 of the Income Tax Act, 1961. Tax treatment varies by scheme type and beneficiary income level. Consult a certified tax practitioner or visit incometax.gov.in for scheme-specific tax guidance.
Common Rejection Reasons & Warnings
Incorrect IMEI number, lack of valid police complaint copy (for CEIR blocking), or invalid OTP verification.
Editorial Verification & Change Log
| Date | Field | Description / Update | Source Citation |
|---|---|---|---|
| 2026-10-18 | scheme_type | cs | Official Source ↗ |
| 2026-09-18 | initial_verification | Baseline verification of Sanchar Saathi portal modules (CEIR handset blacklisting, TAFCOP SIM count verification, and Chakshu fraud reporting). | Official Source ↗ |
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Application Window & Deadlines
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How is this calculated? ↗Verified 7d ago from .gov.in source
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📅Scheme Milestone Timeline
Baseline verification of Sanchar Saathi portal modules (CEIR handset blacklistin...
Official Source ↗Schemes You Can Stack With This
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Official Helpline & Nodal Offices
DoT Citizen Services Division
Sanchar Bhawan, 20 Ashoka Road, New Delhi 110001
Helpline: 1800-110-420
Jurisdiction: National (All-India)Notice a Discrepancy?
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Verification Metadata
Last verified by Eligo researchers on 2026-10-12 against official government documentation.
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